Last updated: January 2025 | Applicable to adults aged 18+ only
Your privacy on the 29 bd platform is our highest priority. This privacy policy describes what information we collect, how we use it, and the steps we take to protect your data. This platform is designed for users in Bangladesh — by creating an account or using our services, you are considered to have agreed to this policy. We believe transparency is the foundation of trust, so everything is presented in plain language. If this policy changes, the date at the top of the page will be updated, and we will make reasonable efforts to notify you of any significant changes.
When you register with 29 bd, we collect your name, email address, mobile number, and date of birth. National ID or passport information may be requested for identity verification, which is part of our legal compliance obligations. Payment method details are collected during financial transactions; however, full card numbers or bank PINs are never stored. Your device type, browser, IP address, and usage patterns are automatically logged while you use the platform. This technical information is used to improve platform security and performance. Cookies and similar technologies are used to remember your session and preferences, making your experience smoother.
Collected information is primarily used to manage your account, process transactions, and provide customer support. Data is analyzed to ensure platform security and detect fraudulent activity. Your preferences and usage patterns are analyzed to present more relevant content and offers. Information may also be used to fulfill legal obligations, resolve disputes, and meet regulatory requirements. Usage patterns are monitored to ensure responsible gaming, and assistance is provided when needed. We never sell your information to third parties or share it for advertising purposes.
29 bd shares information with third parties only in limited circumstances. Necessary information is shared with trusted payment gateway partners for payment processing, and they are also bound by strict confidentiality agreements. Information may be disclosed in compliance with applicable law in response to legal orders or legitimate requests from government authorities. Technology service providers for the platform (such as server hosting and cybersecurity) have limited access only to the information required for their specific work. Users will be notified in advance in the event of a company merger or acquisition. To learn more about safe browsing, visit our Safe browsing guide View.
We use industry-standard SSL encryption and secure server infrastructure to protect your data. Advanced encryption technology is applied when storing sensitive information to fully prevent unauthorized access. Our security team conducts regular system audits and vulnerability assessments. Employee access to data is strictly controlled, and only authorized personnel can access specific information. That said, no method of transmission over the internet is 100% secure, so we also advise you to keep your password and login credentials safe. If a security issue is identified, we act promptly and notify affected users.
You can log in to your account at any time to view and update your personal information. You have the right to request deletion of your data; however, some information may need to be retained for a specified period due to legal obligations. If you wish to opt out of marketing communications, you can do so at any time. You can use your browser settings to manage cookie preferences, though disabling certain cookies may limit some platform functionality. As part of responsible gaming, you can request spending limits or self-exclusion on your own account. For more details, visit our Responsible Gaming View page.
Necessary information is retained for as long as your account remains active. Even after account closure, financial transaction records may be retained for a specified period in accordance with applicable laws in Bangladesh. Security logs and audit trails are generally kept for up to 12 months. In the event of a legal dispute or investigation, relevant information may be retained until the matter is resolved. Once the designated retention period ends, data is securely deleted or anonymized.
No, 29 bd never sells your personal information to third parties. We only share limited information with trusted partners for payment processing and technical services, and they are also bound by strict confidentiality agreements. Information may be provided to government authorities in cases of legal obligation, but this is always done in compliance with applicable law. Your information is never shared for advertising or marketing purposes. Protecting your privacy is a core part of our commitment.
Yes, you can request deletion of your data at any time. However, financial transaction records and information related to legal obligations may need to be retained for a specified period. To make a request, contact our support team and they will assist you in completing the process. Once your data is deleted, your account will no longer be accessible. For further questions, visit our FAQ View page.
Yes, the 29 bd platform uses cookies to enhance your experience. Cookies remember your login session, save your language preferences, and ensure platform functionality. Analytical cookies are used to understand usage patterns, which helps improve the platform. You can manage cookies through your browser settings, though disabling certain cookies may limit platform functionality. We do not use any third-party tracking cookies.